I am a learning and development specialist with over 20 years’ industry experience. Qualified as a Business Mentor at Masters Level and holding a variety of industry-specific business and training related skills and qualifications.
My industry experience was heavily focused on HR, customer service and sales, which led to a career in learning and development, spanning 15 years within work-based learning and the development, delivery and quality assurance of business-related courses demanded by industry.
My goal is to ‘Inspire Learning, Enrich Lives and Deliver Success’ for individuals and organisations through the services, support, consultancy and mentoring we offer at NPTC Group of Colleges.
I am BA Hons Degree educated and have come from a social intervention background, working with employers providing tailored solutions for both training and recruitment across South Wales. I am proud to have received accolades for my work including awards in Customer Service. I am passionate about skills and developing people to reach their potential.
I understand a skilled workforce is key to sustainable growth. I will support your business to nurture and develop the talent that already exists within the workforce and support increased motivation, engage with your teams and ultimately aim to increase your productivity.
My aim is to develop new and existing relationships with local and regional employers to identify their workforce development requirements and provide training solutions to meet your needs.
I am Degree educated and have worked in the Financial Services sector for 15 years, supporting SME’s. A key focus of my work has been consulting with businesses, gaining an understanding of their aspirations and putting together plans for appropriate solutions and services to support their achievement.
I strive to offer an excellent service, build strong working relationships and providing professional advice and guidance, tailored to your needs.
I have 16 years experience working in customer service, administration, business, and management roles.
Most of my career has been in management in a leading insurance company with a strong culture where customer satisfaction is a forefront of all decision making.
This in hand with being a CEO of my own business has given me first hand experience of what is important to a business, meaning I am fully equipped to understand your business needs and how to fulfil them with exceptional 1st class service.
Robert joined the Business Development Team in July 2017 and specialises in training solutions for the Creative and Visual Performance sector as well as Sports and Leisure, Public Services and Health and Social Care .
Robert has 29 years industry experience in Leisure and Sport Management and is a qualified Sports Instructor in Martial Arts and Swimming.
Robert holds an ILM Level 5 Diploma in Leadership and Management, NEBOSH General Certificate in Occupational Health and Safety, ISM Management Diploma, IOSH and CIEH Advanced Health and Safety, and Level 3 Plant and Filtration systems. He enjoys a challenge and excels at identifying customer needs and providing solutions.
By working with and supporting teams and individuals, I have seen increases in confidence, capability, knowledge, experience and productivity in their roles. Since joining the college in 2018 I have engaged with over 450 organisations providing a range of training and development opportunities in all business sectors.
My background in business, training development, area management, sales and customer care gave me many skills which have been put to good use over the last 4 years. My knowledge of commercial business, third sector and wider community in Mid Wales has continued to grow and I am proud to be an ambassador for the college and a judge for the Powys Business Awards for the last 3 years.
During recent times of unprecedented change, I have worked alongside customers to take advantage of new modes of training and course provision. This has been extremely successful for both businesses and charities at a time when support and funding was needed more than ever.
I look forward to continuing my work within the business community; identifying and resolving current and future training and development needs and I remain committed to ensuring that quality, consistency and striving for excellence is delivered.
Following my BA (Hons) Business & Management degree, I gained extensive experience in customer service assisting clients with complex business needs in banking and finance, hospitality and healthcare.
As part of the Business Development Team, I am committed to finding training solutions that are fit for purpose and I look forward to developing relationships with new and existing clients, and the development of new courses running alongside our existing provision.
I am Degree educated with a strong background in Marketing and Customer Services across the Hospitality, Leisure, Local Government and Education sectors.
With over 20 years’ experience, I excel at creating strong customer relationships and dealing with complex business needs. I am committed to delivering a first-class service for clients, with customer care as my top priority.
Providing client support in Health & Social Care and working in Research and Resource Management has given me a strong focus to deliver excellent customer service.
I enjoy supporting clients in their education and lifelong learning journey and look forward to working with you to find the best training solutions possible.
I have over 25 years of experience working in Administration and Customer Service across a broad range of sectors including Hospitality, Finance, Health & Social Care, Employment and Education.
To achieve a skilled, engaged, and productive team, I believe training and development is essential. My dedication to customer service and finding working solutions to support both clients and colleagues is key in helping you achieve your business goals.
I am educated to Masters level and have administration experience across a wide variety of sectors including Retail, Finance and Education.
Engaging with all sectors across Mid and South-West Wales, I ensure that the opportunities available to clients are widely advertised and look forward to sharing your successes with your staff and the wider community.
