Course Overview
This course aims to give you knowledge and understanding of dealing with customers and is designed for those working within a customer service related role who would like to improve and develop their delivery of customer service or for individuals who wish to start their career within a customer service role.
This course is beneficial to all individuals looking to improve their communication skills and strengthen their relationships and interactions with customers and
colleagues.
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Summary of Outcomes
Career prospects : Service Analyst £32,000 per annum, Customer Service and Complaints Officer £21,000, Call Center Agent £22,000, Client Relations Associate £25,000
Excellent customer service skills can support a vast range of career opportunities. Any customer based organisation requires a high level of customer service for growth and client satisfaction. Using the skills developed on the course you can enhance your career prospects in a wide range of sectors such as retail, tourism, marketing and hospitality.
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Course Modules
This course covers the following topics:
Understanding the principles of good practice in customer service
Understanding the factors that contribute to a positive customer experience
Understanding the importance of verbal and non-verbal communication in customer service
Being able to reflect on own verbal and non-verbal communication in customer service -
Method of Assessment
Course participation, including written assessments and role play
Location
Locations across wales or in-house at your business
Course length
1M