Customer Service with Business Skills L2 (English Delivery) (Part-Time) January Start

Course Overview

This course aims to give you knowledge and understanding of dealing with customers and is designed for those working within a customer service related role who would like to improve and develop their delivery of customer service or for individuals who wish to start their career within a customer service role.

This course is beneficial to all individuals looking to improve their communication skills and strengthen their relationships and interactions with customers and
colleagues.

  • Summary of Outcomes

    Career prospects : Service Analyst £32,000 per annum, Customer Service and Complaints Officer £21,000, Call Center Agent £22,000, Client Relations Associate £25,000

    Excellent customer service skills can support a vast range of career opportunities. Any customer based organisation requires a high level of customer service for growth and client satisfaction. Using the skills developed on the course you can enhance your career prospects in a wide range of sectors such as retail, tourism, marketing and hospitality.

  • Course Modules

    This course covers the following topics:
    Understanding the principles of good practice in customer service
    Understanding the factors that contribute to a positive customer experience
    Understanding the importance of verbal and non-verbal communication in customer service
    Being able to reflect on own verbal and non-verbal communication in customer service

  • Method of Assessment

    Course participation, including written assessments and role play

Location

Locations across wales or in-house at your business

Course length

1M

Fee

£0 – funding available, subject to eligibility